Customer Success Manager
New
P
Precisely US JobsData Integrity
This position is 100% remote located in the US.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Account ManagementCustomer SuccessGenerative AI
Requirements
- Bachelor’s degree in business or related field, or equivalent work experience.
- 5+ years managing “land-and-expand” account strategies in a Customer Success role.
- Demonstrated history of strong client retention through client engagement and renewal negotiation strategies.
- Self-starter, able to work autonomously and with minimal supervision.
- Ability to manage multiple customer issues, deadline-driven tasks, and projects concurrently.
- Ability to escalate customer issues by aligning and communicating with internal resources.
- Strong interpersonal skills and ability to work in matrixed organizations.
- Experience leading and executing customer meetings and events.
- Skilled in communicating with C-level suite of organizations.
- Results-oriented with a focus on customer satisfaction and retention.
- Travel is required for client engagements and company events.
- Proficiency in applying AI tools to accelerate work, improve output quality, and eliminate low-value tasks.
Responsibilities
- Drive engagement through a consistent cadence of communication with strategic stakeholders and business users to ensure they have the resources, training, and skills needed to use product(s) effectively, ensuring strong client retention at time of renewal.
- Facilitate CORs (Customer Objective Reviews) and other strategic partnership planning conversations with clients and assigned Precisely account team and leadership.
- Accurately forecast upcoming renewal risk for territory — typically 12–18 months out.
- Own and drive the renewal process with customers beginning 120 days in advance to structure renewal options, identify product add-ons/upsell opportunities; including negotiations with procurement and budget stakeholders to close renewal on time.
- Identify Upsell and Expansion leads by leveraging the existing footprint and relationship at each customer to expand the current license(s), add new products and/or professional services, cross-sell into new areas of the organization.
- Monitor or advocate priority escalation on open support/enhancement tickets for prompt resolution.
- Coordinate the onboarding of new clients or lines of business within existing accounts, for clients of our Precisely Data Integrity Suite only.
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