- Respond to customer enquiries received through phone, email, web requests, and support channels.
- Investigate technical issues, identify solutions, and guide customers through corrective actions.
- Accurately record customer interactions, issues, and resolutions within CRM and support systems.
- Escalate issues appropriately and collaborate with Sales, Development, QA, and other teams.
- Participate in team troubleshooting and knowledge-sharing activities.
- Create and maintain support documentation, knowledge base articles, and user guidance materials.
- Develop and maintain product and technical knowledge through ongoing training and learning activities.
- Contribute to delivering a high standard of customer support and customer satisfaction.
DocumentationTroubleshootingTechnical support+2 more