- Partner with stakeholders across Sales, Customer Success, Finance and Marketing to understand business needs and define solution requirements.
- Translate business requirements into clear user stories, functional specifications and process documentation.
- Collaborate with Salesforce administrators, developers, data engineers and technology partners to design scalable business solutions.
- Analyse business processes and identify opportunities to improve efficiency, data quality and user experience.
- Work with Information Systems, Security and Compliance teams to ensure solutions align with governance, security and data management standards.
- Facilitate communication between business and technical teams, managing expectations and supporting successful delivery.
- Produce and maintain high-quality documentation, including business requirements, process maps and functional specifications.
- Use data and business insight to support decision-making and recommend continuous improvements across systems and processes.
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