Proven experience as a Salesforce Systems Administrator with a strong background in managing and optimising internal processes.
Technical proficiency in Salesforce configuration and maintenance, with a solid understanding of change management, data integrity and security best practices.
Excellent troubleshooting skills with the ability to quickly diagnose and resolve system issues.
Strong communication skills to liaise with stakeholders at all levels, collaborate effectively with cross-functional teams, and provide user support.
Demonstrated analytical mindset with attention to detail that results in the accurate and efficient translation of business requirements into scalable, best practice technical solutions.
Experience with system integration across platforms in a SaaS environment to support efficient workflows.
Knowledge of process optimisation techniques for enhancing system functionality and user engagement.
Background in developing user training materials and supporting user adoption for internal tools.
Experience in managing system upgrades and change management processes.
Salesforce System Administrator certification.
Prior Experience utilizing Salesforce CPQ, certification is preferred but not required.
Understanding of basic triggers/Apex code knowledge
Demonstrates continued personal/professional development
Active in the Salesforce community
Responsibilities:
All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
Sandbox environment management
DevOps/release management experience
Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
Identify unused or underutilised platform features
Create a platform roadmap and define priorities, liaising with stakeholders
Own the communication of any platform changes to end users and stakeholders
Data management to improve Salesforce data quality, implementing rules and automation as needed
Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
User support tickets
Monitor and improve user adoption
Coordinate with Sales Enablement to deliver new user and ongoing user training
Technical documentation
Management of integrated applications and third party suppliers including [enter your additional applications e.g. DocuSign, Gong, 3CX, Showpad, ON24, etc]