Customer Success Manager III
New
S
SamsaraIoT, Physical Operations
This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.Full-TimeMiddle
SalaryAnnual on-target earnings (OTE) range for full-time employees for this position is $115,150 — $131,600 USD
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Job Details
- Required Skills
- IoTAccount ManagementStakeholder managementCustomer Success
Requirements
- Ability to learn, understand, and convey complex products and features.
- Technical aptitude to investigate, diagnose, and resolve customer issues.
- Proven experience in account management or customer success.
- Strong relationship-building skills for working with stakeholders and internal teams.
- Growth mindset and desire to learn complex technologies.
- Ability to work cross-functionally across Sales, Support, Finance, and Product.
Responsibilities
- Ensure customers increase safety, efficiency, and sustainability of operations using the IoT platform.
- Explain platform capabilities to diverse business types including field services, utilities, and transportation.
- Investigate, diagnose, and resolve technical issues for customers.
- Lead strategic customer engagements to define business goals and architectural plans.
- Orchestrate product consultation workshops and value check-ins for complex partnerships.
- Provide feature and workflow recommendations to optimize product usage.
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