- Own the post-integration experience for a portfolio of partner accounts, serving as their primary point of contact and trusted advisor.
- Build deep, consultative relationships with key stakeholders including executives, product leaders, and technical teams.
- Develop customized success plans that align partner business objectives with Payabli's capabilities and roadmap.
- Act as the voice of the partner internally, ensuring their needs are prioritized across Product, Engineering, Sales, and Operations teams.
- Drive platform adoption by coordinating training, feature rollouts, and strategic touchpoints.
- Identify and execute expansion opportunities including upsells, cross-sells, and new use cases.
- Ensure high retention rates by delivering measurable outcomes and mitigating churn risk.
- Own issue resolution from intake through resolution, managing escalations with urgency.
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