- Handle basic operations and boarding-related support tickets with urgency and ownership
- Dive deep to identify root causes of issues rather than applying surface-level fixes
- Manage boarding templates, billing configurations and customer comms
- Troubleshoot and resolve boarding errors, including re-boarding when necessary
- Work closely with Product, Engineering, and QA teams to identify, document, and resolve system errors and bugs
- Create detailed development tickets with clear reproduction steps and supporting documentation
- Identify and resolve billing configuration issues
- Troubleshoot billing-related issues and ensure accurate merchant fee structures
- Document common issues and solutions to build knowledge base resources
- Identify patterns in recurring problems and suggest process improvements
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