Senior Manager, Release & Program Management
New
W
WrapbookProduction Payroll
Remote - US & CanadaFull-TimeManager
Salary$148.8K - $227.8K; Zone A: San Francisco, Los Angeles, Seattle, New York City, Boston, San Diego, Washington DC: $167.2K – $227.8K; Zone B: All Other US Locations: $148.8K – $202.7K; Zone C: All Locations in Canada: CA$148.8K – CA$202.7K
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Job Details
- Experience
- 5+ years
- Required Skills
- QAProduct OperationsRelease ManagementSaaS
Requirements
- 5+ years of leadership experience in Release Management, Program Management, QA, and/or Product Operations within SaaS organizations.
- Proven ability to set clear expectations, hold teams accountable, and maintain high standards.
- Demonstrated success as a player-coach balancing team leadership with hands-on initiative ownership.
- Strong track record of executing complex, cross-functional programs from alignment through launch.
- Experience evolving and improving processes to deliver measurable outcomes.
- Exceptional communication and facilitation skills to bridge departments and ensure transparency.
- Experience with program management and incident management tools (e.g., Linear, PagerDuty).
- Bias for action in fast-paced, ambiguous environments.
- Customer obsession.
- AI fluency and comfort using AI tools (e.g., Claude, Copilot, or Cursor) to accelerate research, communication, and execution.
Responsibilities
- Manage the release process ensuring predictability, quality, and alignment across Engineering, Product, Design, Client Ops, and GTM.
- Partner with project leads on QA to ensure testing processes, release readiness, and quality standards are met.
- Lead and mentor a team of Technical Program Managers while remaining hands-on in release management and program execution.
- Establish cross-department communication to convey updates, risks, and decisions clearly to all stakeholders.
- Define metrics for release success and implement improvements to streamline workflows and increase efficiency.
- Oversee program management for critical customer accounts to deliver early customer experiences.
- Promote AI fluency across the TPM team and EPD organization to leverage agentic workflows and automation.
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