- Manage full lifecycle of CPG, grocery, retail, and restaurant accounts with accountability for net revenue retention.
- Build and execute expansion plans by identifying new buyers and underused product lines.
- Serve as the senior point of contact, building relationships with stakeholders beyond the original buyer.
- Lead contract negotiations and renewal discussions with a focus on expanding scope.
- Translate product roadmap and capabilities into client-specific pitches.
- Maintain accurate records in Salesforce to ensure reliable pipeline forecasting.
- Collaborate with Product, Marketing, Ops, and Customer Success to resolve client issues and leverage wins for expansion.
- Provide market and client intelligence to internal leadership to guide future product development.
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