- Oversee the RN Reviewer team, including one RN Team Lead.
- Plan the day and communicate the plan to staff.
- Manage daily timeliness reports and ensure cases meet expected turnaround times.
- Monitor nurse productivity reports and provide performance feedback.
- Lead weekly team meetings.
- Gather process-efficiency ideas and work with stakeholders to recommend and lead improvements.
- Meet individually with direct reports every two weeks to discuss performance and develop work relationships.
- Track hourly nurse productivity with RN Reviewer Leads and update the Director/Manager as needed.
- Train and develop new RNs joining the team.
- Oversee daily newsletter publication and assist with other projects as needed.