- Manage a team of 8 Solution Architects, including hiring, coaching, performance management, and career development.
- Set standards for solution design quality, including guiding clients to existing functionality, documenting BRDs and FRDs, and designing future-state workflows.
- Own escalations when solution designs are contested, technically infeasible, or conflict with commercial commitments.
- Balance workload and account assignments as new implementations ramp up.
- Partner with Solution Owners, Forward Deployed Engineers, Platform Configuration, QA, and Technical Program Managers to align solution design with delivery timelines.
- Represent Solution Architecture in cross-functional planning and with client executive stakeholders on complex or escalated accounts.
- Build repeatable training materials, templates, and playbooks for solution design.