- Support the development and delivery of best-in-class live and digital training for client RN and MD reviewer teams focused on queue management workflows.
- Coordinate client onboarding training specific to queue management processes, reviewer workflows, and platform navigation.
- Build out and maintain training toolkits and LMS content to ensure scalability and consistency across client organizations.
- Develop engaging training materials tailored to each client's unique customizations, organizational structure, and internal team workflows.
- Deliver high-quality, professional webinars and demos remotely to client reviewer teams.
- Collaborate with internal teams (Delivery Solutions, Program Management, Provider Success) to gather information on workflow changes and translate them into effective training materials.
- Document and track client-specific workflow customizations to ensure training content remains aligned with each client's operating model.
JiraCustomer serviceSaaS