Implementation Manager
New
1
12twentyTalent Acquisition SaaS
This is a 100% remote U.S. opportunity.Full-TimeMiddle
SalaryUp to $75,000 – $80,000 (Up to $85,000 for candidates with demonstrated Alpha/strategic implementation leadership experience)
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Job Details
- Experience
- 3–5 years
- Required Skills
- Project ManagementCloud ComputingSalesforceJiraMicrosoft ExcelSaaSAsana
Requirements
- 3–5 years of experience in SaaS onboarding, implementation, or project management.
- Proven ability to manage multiple, multi-month implementation projects with mid-market or Fortune 100 clients.
- Experience with cloud-based platforms and the ability to quickly learn complex software ecosystems.
- Strong communication skills across all channels (Zoom, Slack, Salesforce, etc.) and with various seniority levels.
- Demonstrated ability to manage complex personalities and drive accountability without direct authority.
- High emotional intelligence, professional resilience, and a go-getter mindset.
- Exceptional organizational and project management skills with the ability to set goals, manage deadlines, and work with minimal direction.
- Experience working autonomously in a remote environment.
Responsibilities
- Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success.
- Manage 30–40 concurrent implementation projects, each involving multiple stakeholders and varying timelines.
- Design, deliver, and adjust project plans and milestone schedules to ensure engagement and momentum throughout multi-month onboarding.
- Conduct live training sessions, working sessions, and executive-level updates via video conference.
- Motivate and guide customers through complex technical rollouts, ensuring platform understanding and operational readiness.
- Serve as the primary point of contact during implementation, navigating different personalities, org structures, and stakeholder levels.
- Collaborate closely with Product, Support, and CS teams to ensure seamless internal alignment and a smooth customer journey.
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