Implementation Manager

New

LinearB2B SaaS

This role is open to candidates based in North America., EST time zone is preferred for this position.Full-TimeManager

Salary not disclosed

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Job Details

5+ years in implementation management, technical program management, or enterprise onboarding at a B2B SaaS company
Track record managing multi-workstream, multi-stakeholder enterprise rollouts (1,000+ user deployments preferred)
Deep fluency with structured project management: implementation plans, dependencies, owners, risk tracking
Ability to coordinate technical and non-technical teams without owning the technical execution directly
Strong executive communication: comfortable running a steering committee, delivering a VP-level status update, and working with a customer IT admin
Experience defining and enforcing services scope: scoping engagements, setting expectations on hours and deliverables, and managing scope creep

Own end-to-end implementation plans for enterprise customers: timeline, milestones, dependencies, risk, and stakeholder accountability
Run the handoff from Sales at deal close in partnership with Customer Success and Solutions Engineering
Coordinate workspace architecture, migration, and integration workstreams across customer IT, Solutions Engineering, and engineering escalations
Build the enablement calendar in partnership with Customer Education, drive persona-based training plans, and run wave-by-wave rollout planning
Own go-live execution and the first 30 days post-launch: adoption tracking, rapid issue triage, and a structured handoff to the CSM
Define and enforce the services engagement model so every enterprise deal has a clear scope, deliverables, and boundaries before kickoff
Build the implementation playbook: turn each rollout into a documented, repeatable framework that scales with the business

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