Implementation Support Specialist
New
S
SINGUReal Estate Software
Location: MexicoFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Spanish at native or fluent level, English at a minimum of C1 level.
- Experience
- 2–4 years of hands-on experience
- Required Skills
- Microsoft ExcelTechnical supportCRMCustomer Success
Requirements
- 2–4 years of hands-on experience in SaaS implementation, customer support, technical support or system configuration.
- Spanish at native or fluent level.
- English at a minimum of C1 level.
- Strong analytical skills and attention to data quality.
- Ability to work independently in a remote, international setup.
- Strong customer-facing communication skills.
- Comfort handling multiple customer requests and operational priorities at once.
- Basic understanding of ticketing, facility management, real estate operations or CAFM systems (nice to have).
- Experience with data imports, Excel, configuration tools or CRM/helpdesk systems (nice to have).
Responsibilities
- Support customer implementations in Mexico, from configuration through to go-live.
- Prepare, clean, validate and import customer data into SINGU.
- Configure core SINGU modules based on the agreed implementation scope.
- Support customers during testing, UAT and go-live readiness.
- Triage implementation issues and coordinate with internal teams when needed.
- Provide implementation and support backup for Mexico customers.
- Document recurring configuration issues, customer questions and process gaps.
- Support the handover from implementation to ongoing support / customer success.
- Work with Project Managers, Support, Product and Tech teams on escalations.
- Help improve local implementation standards and build repeatable setup templates.
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