- Handle email inquiries as the core of the role, triage the inbox, prioritize, and resolve member tickets.
- Support members across email, live chat, and occasional phone regarding bookings, cancellations, modifications, membership, and billing.
- Guide members through the platform and resolve issues at first contact.
- Verify identity and handle account details securely following verification and data-handling procedures.
- Coordinate with operations and suppliers to resolve booking issues and escalate cases appropriately.
- Maintain canned responses and help content to ensure consistent answers.
- Spot patterns in recurring issues and provide feedback to the operations team.
Problem SolvingCRM