Customer Support Specialist
New
P
Purely Optimal Inc.Travel
Philippines. Brazil. United States. Mexico, Monday to Friday, 8:00 AM to 5:00 PM Eastern Standard Time (EST). You must be available to work US business hours regardless of your home time zone.Full-TimeMiddle
Salary200 - 500 USD per month
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Job Details
- Languages
- Excellent written and spoken English
- Experience
- 1–2+ years
- Required Skills
- Problem SolvingCRM
Requirements
- Travel industry experience (OTA, travel agency, airline, hotel, or booking platform).
- Excellent written and spoken English, clear, warm, and professional.
- 1–2+ years in customer or member support, ideally email-based or in a ticketing environment.
- Strong writing instincts with the ability to explain complex issues simply.
- Calm and empathetic under pressure with a solutions-first mindset.
- Organized and detail-oriented, capable of managing a busy ticket queue.
- Tech-comfortable with helpdesk, CRM, and booking tools.
- Must be available to work 8:00 AM to 5:00 PM EST.
- A reliable internet connection and a quiet, professional remote workspace.
- Submission of a one-minute video explaining your fit for the role.
Responsibilities
- Handle email inquiries as the core of the role, triage the inbox, prioritize, and resolve member tickets.
- Support members across email, live chat, and occasional phone regarding bookings, cancellations, modifications, membership, and billing.
- Guide members through the platform and resolve issues at first contact.
- Verify identity and handle account details securely following verification and data-handling procedures.
- Coordinate with operations and suppliers to resolve booking issues and escalate cases appropriately.
- Maintain canned responses and help content to ensure consistent answers.
- Spot patterns in recurring issues and provide feedback to the operations team.
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