- Manage and dispatch technicians throughout the day based on priority, location, and skill set
- Optimize schedules to maximize job completion and daily revenue targets
- Ensure all jobs are properly set up with complete and accurate details
- Maintain strong communication with technicians to ensure smooth job execution
- Provide updates to customers regarding schedules, delays, or changes
- Handle rescheduling, follow-ups, and post-service “happy calls”
- Coordinate with logistics to confirm materials, permits, and manpower availability
- Maintain a full call board by scheduling leads and performing outbound calls when needed
- Track daily performance metrics such as job count, priority jobs, and revenue targets
Microsoft OfficeCRM