- Join customer discovery calls to understand workflows, systems, and pain points.
- Translate customer needs into technical solution designs, effort estimates, and project scope.
- Design, build, and deploy AI agents and automations that handle multi-step workflows.
- Develop integrations between customer platforms including CRMs, ERPs, and accounting software using APIs or browser automation.
- Implement robust error handling, retries, and logging to ensure system reliability.
- Create testing and evaluation processes including test sets and regression checks.
- Hand off live agents to Operations Managers with comprehensive runbooks and training.
- Serve as the technical escalation point for agent failures or system changes.