Client Engagement Manager

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Requirements:

• Bachelor's degree in Business Administration, Marketing, or related field.
• Proven experience (3+ years) in a client-facing role, preferably in a SaaS or technology environment.
• Demonstrated ability to build and maintain strong client relationships.
• Excellent communication, interpersonal, and presentation skills.
• Strong active listening and problem-solving skills.
• Experience in managing and developing a team.
• Knowledge of project management methodologies is desirable.
• Familiarity with analyzing people's output data is also desirable.

Responsibilities:

• Develop a deep understanding of client needs, business objectives, and challenges.
• Build rapport and establish trust with key client stakeholders.
• Serve as the primary point of contact for assigned clients.
• Proactively identify and address potential client issues.
• Clearly articulate the value proposition of solutions.
• Collaborate with cross-functional teams to meet client needs.
• Monitor client engagement and satisfaction.
• Develop account plans to maximize client value.
• Lead, mentor, and coach a team of client engagement specialists.
• Set performance expectations and provide feedback.
• Foster a collaborative team environment.
• Maintain accurate client records and documentation.