- Support customer implementations in Mexico, from configuration through to go-live.
- Prepare, clean, validate and import customer data into SINGU.
- Configure core SINGU modules based on the agreed implementation scope.
- Support customers during testing, UAT and go-live readiness.
- Triage implementation issues and coordinate with internal teams when needed.
- Provide implementation and support backup for Mexico customers.
- Document recurring configuration issues, customer questions and process gaps.
- Support the handover from implementation to ongoing support / customer success.
- Work with Project Managers, Support, Product and Tech teams on escalations.
- Help improve local implementation standards and build repeatable setup templates.
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