Virtual Medical Receptionist / Medical Administrative Assistant
S
Staffing for DoctorsHealthcare
Nicaragua. Honduras. El Salvador. Peru. Colombia. Guatemala, Monday through Friday, from 8 AM to 5 PM ESTContractMiddle
Salary not disclosed
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Job Details
- Languages
- English, Spanish
- Experience
- Minimum 2 years
- Required Skills
- Customer service
Requirements
- Minimum 2 years of experience as a Medical Receptionist, Medical Administrative Assistant, Patient Care Coordinator, or similar healthcare support role.
- Experience supporting a U.S.-based medical practice.
- Excellent spoken English with clear pronunciation and a professional phone presence.
- Strong customer service and interpersonal communication skills.
- Experience managing high-volume inbound and outbound patient calls.
- Excellent organizational, multitasking, and time management abilities.
- Ability to work independently in a remote environment.
- Strong attention to detail and commitment to providing an outstanding patient experience.
- Experience with eClinicalWorks (eCW) is strongly preferred.
- Familiarity with Workers' Compensation (Work Comp) and Personal Injury Protection (PIP) cases.
Responsibilities
- Schedule new patient consultations and follow-up appointments.
- Confirm, reschedule, and cancel appointments as needed.
- Serve as the primary point of contact for patients via inbound and outbound phone calls.
- Deliver exceptional customer service with professionalism, empathy, and confidence.
- Assist patients with registration and appointment preparation.
- Update patient demographics and documentation within eClinicalWorks (eCW).
- Coordinate scheduling for Workers' Compensation and Personal Injury Protection patients.
- Communicate professionally with patients, attorneys, nurse case managers, employers, and referral sources when appropriate.
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