Customer Service Representative (AMS 360)
New
H
Hire OverseasInsurance
Philippines. Metro Manila, Philippines. Johannesburg, Gauteng, South Africa. Mexico City, Mexico City, Mexico. Guadalajara, Jalisco, Mexico. Lagos, Lagos, NigeriaFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Customer serviceData entry
Requirements
- Proven experience working with AMS 360 in a professional capacity
- Background in insurance agency operations, customer service, or a related field
- Strong written and verbal communication skills in English
- High attention to detail and accuracy in data entry and record management
- Ability to manage multiple open cases simultaneously
- Comfortable working fully remotely with minimal oversight
- Must submit a short Loom video (1 to 2 minutes) introducing yourself and describing AMS 360 experience
Responsibilities
- Handle inbound customer inquiries via phone, email, or chat professionally and promptly
- Resolve customer issues, answer policy-related questions, and escalate complex cases as needed
- Navigate AMS 360 to access, update, and manage customer and policy records accurately
- Process policy changes, endorsements, renewals, and cancellations within the system
- Maintain organized records and documentation for all customer interactions
- Support internal teams with data entry, record updates, and workflow coordination
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