- Serve as the primary contact for existing clients after the sale.
- Join kickoff, check-in, and escalation calls and manage client relationships throughout each engagement.
- Run regular check-ins across active accounts and identify placement issues early.
- Resolve client problems promptly and follow through until they are addressed.
- Evaluate the top one to five candidates surfaced by recruiting for each role and select candidates to present.
- Present selected candidates to clients, coordinate interviews, handle feedback, and close placements.
- Identify clients ready to hire again and raise the opportunity proactively.
- Ask satisfied clients for reviews and introductions, and foster repeat business and referrals.
- Recognize placements and milestones with personalized gestures.
Written communicationAccount ManagementClient relationship management+1 more