Shopify Customer Service Representative
New
W
WeAssist.ioD2C E-commerce
Philippines, 9:00 AM – 5:00 PM PSTFull-TimeMiddle
Salary$8,400 – $10,200/yr
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Job Details
- Languages
- English
- Required Skills
- ShopifyWritten communicationData entryCustomer supportZendesk
Requirements
- Shopify experience: Comfortable navigating and managing day-to-day e-commerce operations.
- Strong communication skills: Excellent written and spoken English.
- Customer-centric mindset: Patient, empathetic, and solution-oriented.
- Detail-oriented and organized: Ability to manage multiple tasks and maintain accurate records.
- E-commerce background: Prior experience in D2C, consumer goods, or fast-paced online retail.
- Professional setup: Requires clean background, good camera, good microphone, and strong wifi.
- Familiarity with pick/pack/ship workflows or replacement processes is a plus.
- Experience with upsell techniques is a plus.
- Experience with CRM or helpdesk tools (e.g., Gorgias, Zendesk) is a plus.
Responsibilities
- Process customer orders, refunds, and product exchanges accurately and efficiently.
- Monitor and update order statuses to ensure timely fulfillment.
- Serve as the primary point of contact for customer inquiries, complaints, and feedback.
- Solve problems creatively to deliver the best possible customer experience.
- Track recurring product issues and customer complaints to identify patterns.
- Report trends and actionable insights to the team to improve products and processes.
- Coordinate with sales, marketing, and product teams to address customer needs.
- Perform weekly data cleanup to ensure records are current and accurate.
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