Customer Service Administrator
New
Remote; however, we require candidates to be based locally in the PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 3 years
- Required Skills
- Customer serviceComplianceData entry
Requirements
- At least 3 years experience in an administrative, customer service, or coordination role.
- Prior experience within healthcare, aged care, or a similar environment is preferred.
- Strong verbal and written communication skills for interacting with clients and internal stakeholders.
- Highly organized and detail-oriented with the ability to manage multiple tasks.
- Experience handling client inquiries, maintaining records, and documenting communications accurately.
- Proficiency in managing schedules, inboxes, and day-to-day administrative support tasks.
- Experience processing service requests, expenses, or working with third-party providers.
- Confident using digital systems, client portals, and electronic filing systems.
- Understanding of confidentiality, compliance, and accurate documentation requirements.
- Ability to work independently while contributing to a broader team.
Responsibilities
- Respond promptly and professionally to inquiries from clients and their representatives.
- Record all correspondence in an objective, accurate, and professional manner within client files.
- Manage feedback through the correct channels, including app notes, complaints, and incidents.
- Process third-party expenses and service requests, including documentation and liaison with providers.
- Monitor and update client portals to ensure information is current and complete.
- Audit new client onboarding files for completeness and accuracy.
- Provide leave coverage by monitoring Care Coordinator inboxes and actioning non-clinical tasks.
- Support ongoing compliance efforts by tracking items and coordinating with the clinical team.
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