HOA Customer Service Representative
New
O
OurAssistantsProperty Management
Must be currently residing in the Philippines or Latin America., US Business HoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Customer service
Requirements
- High school diploma or equivalent.
- Previous experience as an administrative assistant, customer service representative, or HOA support staff.
- Strong customer service and telephone etiquette skills.
- Excellent written and verbal communication skills.
- Ability to thrive in a fast-paced, multitasking environment.
- Exceptional attention to detail and organizational skills.
- Experience in HOA, property management, or real estate support (preferred).
- Familiarity with HOA or property management software such as Vantaca, AppFolio, CINC, or Buildium (preferred).
- Stable internet connection.
- Remote-ready workstation.
Responsibilities
- Answer and direct phone calls, emails, and inquiries from homeowners, board members, and vendors.
- Provide professional customer service regarding HOA requests and concerns.
- Maintain organized filing systems for contracts, records, and correspondence.
- Assist with preparations for board and community meetings.
- Manage community amenity reservations and track violations or compliance issues.
- Coordinate with vendors to track service requests and obtain maintenance proposals.
- Process payments, assessments, and financial documentation.
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