- Build and maintain custom middleware connecting voice AI platforms to field service management systems such as ServiceTitan and Housecall Pro.
- Integrate platforms using REST APIs and OAuth, and write logic that interfaces with .NET, C#, or C++ backend environments.
- Program and verify end-to-end booking workflows that transfer voice conversations into contractor dispatch schedules.
- Monitor and resolve synchronization issues, including duplicate bookings, dropped data payloads, and failed scheduling attempts.
- Build, configure, maintain, and test production voice agents; tune latency, prompts, agent logic, and knowledge bases.
- Build and manage GoHighLevel workflows and implement automations using platforms such as Hermes, OpenClaw, Composio, and n8n.
- Set up client integrations, connect client information to GoHighLevel sub-accounts, and provide technical support.
- Document technical architectures and create SOPs; collaborate with the founder on system design and assume workflows from the current fulfillment agency.
- Protect client records and integrations, and securely manage sensitive credentials.
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