Customer Service Assistant (Inbound Calls)
New
V
Virtual Staff 365Office Technology
Philippines, Australian Eastern Standard Time (AEST) business hoursFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Customer serviceData entryCRM
Requirements
- Excellent spoken and written English communication skills with a highly professional phone manner
- Proven ability to follow instructions and work confidently within defined guidelines
- Strong attention to detail and accuracy when logging data and customer information
- Ability to work independently while remaining a proactive team player
- Reliable, organised, and committed to high task follow-through and quality customer service
- Stable internet connection
- Dedicated home setup including a laptop or desktop with a camera, mic, and headset
- Prior experience in customer service, call handling, or reception roles (nice-to-have)
- Experience or familiarity with CRM systems or ticketing software such as Jim2 ERP (nice-to-have)
- Previous exposure to working with Australian clients or managing Australian caller expectations (nice-to-have)
Responsibilities
- Answer incoming customer calls in a friendly and professional manner
- Log call details and issues accurately into the Jim2 ERP system
- Take detailed phone messages and direct them to the appropriate internal contact
- Resolve basic customer issues using defined processes and available resources
- Collaborate with colleagues to ensure seamless support and customer satisfaction
- Follow internal procedures and policies for handling all calls and enquiries
- Undertake routine administrative and support tasks as directed by management
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