Customer Service Representative
New
C
CoconutCustomer Service
Philippines, 10 AM to 2 PM CTPart-Time
Salary$550 monthly
Apply NowOpens the employer's application page
Job Details
- Required Skills
- ShopifyGoogle SheetsNotion
Requirements
- Freshdesk experience
- Shopify experience
- Notion experience
- Takes criticism well and is coachable
- Autonomous/autodidactic problem-solving skills
- Experience handling admin tasks
- Airtable experience
- Google Sheets experience
- Familiarity with the puzzle hobby
- English proficiency
Responsibilities
- Respond to customer inquiries via email and support channels, providing timely, professional, and empathetic assistance
- Assist with handling order-related issues, including reshipments, replacement requests, delivery delays, lost shipments, and tracking investigations
- Maintain accurate customer records and document all support interactions within company systems
- Create, update, and refine process documentation, training materials, and SOPs in Notion to support team efficiency and scalability
- Review existing workflows and help identify opportunities to streamline customer support and operational processes
- Support onboarding and training initiatives by ensuring documentation remains accurate, organized, and up to date
- Collaborate closely with team members to ensure consistent communication, smooth operations, and timely issue resolution
- Assist with additional administrative and operational tasks as business needs evolve
View Full Description & ApplyYou'll be redirected to the employer's site
