Customer Support Representative (AI Training)
New
P
Prolific Academic LtdArtificial Intelligence
RemoteContract
SalaryUp to $30 per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Technical supportCustomer supportConfluenceSlackZendeskNotion
Requirements
- Professional experience in high-volume customer support, technical support, or client success roles.
- Exceptional written English skills with the ability to adjust tone, empathy, and clarity for different personas.
- Proven ability to de-escalate complex situations and provide step-by-step technical troubleshooting.
- High typing speed and ability to navigate multiple information sources efficiently.
- Sharp attention to detail for identifying errors in logic, tone, or factual accuracy.
- Proficiency with CRM and helpdesk tools such as Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk.
- Expertise in communication tools including Slack, Microsoft Teams, and email ticketing systems.
- Familiarity with knowledge management platforms such as Confluence, Notion, or Guru.
- Ability to complete tasks requiring one hour of uninterrupted work.
- Possession of a PayPal account to receive payments.
Responsibilities
- Evaluate AI-generated support replies for accuracy, brand voice consistency, and helpfulness scores.
- Simulate customer interactions by creating realistic support tickets and dialogue flows to test AI handling of edge cases and complex inquiries.
- Audit AI-generated FAQ articles and macros to ensure clarity and technical accuracy.
- Annotate model responses to identify appropriate empathy, professional tone, and sentiment.
- Compare AI outputs against standard support QA rubrics to ensure they meet professional service standards.
View Full Description & ApplyYou'll be redirected to the employer's site
