Customer Support Representative - AI Training
New
P
Prolific Academic LtdArtificial Intelligence
RemoteContractMiddle
SalaryUp to $30 per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Technical supportCustomer supportConfluenceSlackZendeskNotion
Requirements
- Professional experience in a high-volume customer support, technical support, or client success role.
- Exceptional written English skills with ability to adjust tone, empathy, and clarity.
- Proven ability to de-escalate complex situations and provide step-by-step troubleshooting.
- High typing speed and ability to navigate multiple information sources quickly.
- Sharp eye for identifying errors in logic, tone, or factual accuracy.
- Proficiency with CRM and helpdesk tools such as Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk.
- Expert use of communication platforms like Slack, Microsoft Teams, and email ticketing systems.
- Familiarity with knowledge management tools such as Confluence, Notion, or Guru.
- Ability to complete tasks that require one hour of uninterrupted work.
Responsibilities
- Review AI-generated support replies for accuracy, brand voice consistency, and helpfulness scores.
- Create realistic support tickets and dialogue flows to test AI handling of edge cases, angry customers, or complex inquiries.
- Audit AI-generated FAQ articles and macros to ensure clarity and technical accuracy.
- Annotate model responses to identify tone appropriateness, empathy, and professionalism.
- Compare AI outputs against standard Support QA rubrics to ensure they meet professional service standards.
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