Customer Support Specialist II - Payments
New
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PracticeTekHealthcare technology
Workable workplace: remoteFull-TimeMiddle
Salary21 - 26 USD per hour
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Job Details
- Experience
- 3+ years of payments experience
- Required Skills
- Problem SolvingTechnical support
Requirements
- Have 3+ years of experience in payments support, payment processing, or a related environment.
- Bring experience with technical support and terminal troubleshooting.
- Have experience independently researching and troubleshooting payment transactions and processing issues.
- Collaborate with internal teams when needed to resolve payment issues.
- Have experience managing customer cases and escalations.
- Have experience supporting customers by phone and email.
- Demonstrate customer service, communication, and problem-solving skills.
Responsibilities
- Research and resolve payment processing and product-related issues across PracticeTek payments.
- Own assigned cases from initial research through resolution.
- Document cases accurately and follow up with customers in a timely manner by phone and email.
- Troubleshoot advanced payment and technical issues.
- Escalate complex cases with complete research and documentation when additional support is needed.
- Investigate transaction failures, refunds, disputes, chargebacks, configuration, and other payment-related concerns.
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