- Research and resolve payment processing and product-related issues across PracticeTek payments.
- Own assigned cases from initial research through resolution.
- Document cases accurately and follow up with customers in a timely manner by phone and email.
- Troubleshoot advanced payment and technical issues.
- Escalate complex cases with complete research and documentation when additional support is needed.
- Investigate transaction failures, refunds, disputes, chargebacks, configuration, and other payment-related concerns.
Problem SolvingTechnical support