- Respond to customer questions by phone and email in a friendly, timely, and professional manner.
- Assist healthcare providers and clinic staff with EHR navigation and everyday software questions.
- Explain software features and workflows clearly and patiently.
- Troubleshoot basic software issues, gather information, and escalate complex issues to internal teams.
- Assist with billing, payments, insurance, and claims-related questions when appropriate.
- Document customer interactions, troubleshooting steps, and resolutions accurately.
- Follow up with customers and provide timely updates on their concerns.
- Collaborate with teammates and internal departments, share recurring customer feedback, and suggest support-process improvements.
TroubleshootingCustomer support