- Provide timely, professional support to RevolutionEHR customers across phone, live chat, email, and support cases.
- Troubleshoot customer-reported issues involving navigation, workflows, configuration, and system functionality.
- Own assigned customer cases through resolution, including accurate documentation and follow-up.
- Partner with SMEs, Product, Development, Implementation, and Billing teams to resolve concerns.
- Maintain current knowledge of RevolutionEHR functionality, product updates, and HIPAA requirements.
- Contribute to training, coaching, and process improvement.
Customer serviceTroubleshootingTechnical support+2 more