Customer Support Specialist I - Chirospring

PracticeTekHealthcare software

We’re excited to consider remote candidates for this role!Full-TimeEntry

Salary$22 - $24/hr

Apply NowOpens the employer's application page

Job Details

Demonstrate strong verbal and written communication skills.
Take a friendly, professional, and patient approach to customer interactions.
Be comfortable assisting customers by phone and email.
Have basic computer skills and willingness to learn new software.
Demonstrate strong organizational skills and attention to detail.
Be able to multitask, prioritize responsibilities, and follow through.
Show dependable, accountable, and collaborative work habits.
Use problem-solving skills and ask questions when needed.
Previous customer service, call center, help desk, or office support experience is preferred.
Previous billing experience, especially in medical billing, insurance, payment processing, or claims, is preferred.
Healthcare or medical office experience is preferred.
Familiarity with EHR or practice management software is preferred.
Experience with customer support ticketing systems or CRM software is preferred.

Respond to customer questions by phone and email in a friendly, timely, and professional manner.
Assist healthcare providers and clinic staff with EHR navigation and everyday software questions.
Explain software features and workflows clearly and patiently.
Troubleshoot basic software issues, gather information, and escalate complex issues to internal teams.
Assist with billing, payments, insurance, and claims-related questions when appropriate.
Document customer interactions, troubleshooting steps, and resolutions accurately.
Follow up with customers and provide timely updates on their concerns.
Collaborate with teammates and internal departments, share recurring customer feedback, and suggest support-process improvements.

View Full Description & ApplyYou'll be redirected to the employer's site