Senior Product Marketing Manager - Agent Empowerment
New
F
Five9Cloud Contact Center
Location: United States (Remote)Full-TimeSenior
Salary$123,500 — $229,500 USD
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Job Details
- Experience
- 5+ years
- Required Skills
- Artificial IntelligenceCross-functional Team Leadership
Requirements
- Bachelor’s degree in Business, Marketing, or a related field; MBA preferred.
- 5+ years of product marketing or equivalent experience.
- Demonstrated success in CX, CCaaS, agent assist, AI co-pilot, or knowledge management solutions.
- Strong storytelling, messaging, and presentation skills.
- Proven ability to work cross-functionally with product, sales, and marketing teams.
- Fast learner with attention to detail.
- Thrives in a dynamic, fast-paced environment.
Responsibilities
- Develop clear, compelling messaging that differentiates Five9 agent empowerment solutions across target personas.
- Own go-to-market strategy including positioning, messaging, launch planning, customer stories, and sales enablement.
- Partner with sales, solutions consulting, and customer success teams to drive acquisition, conversion, and expansion.
- Serve as the subject-matter expert on the competitive landscape for AI-driven agent assist and knowledge solutions.
- Create high-impact customer- and sales-facing content, including presentations, videos, and webinars.
- Work closely with demand generation and brand teams to support integrated marketing campaigns and thought leadership.
- Collaborate with product management to influence future innovation based on market and customer insights.
- Represent Five9 at conferences, webinars, analyst briefings, and customer events.
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