Technical Customer Success Manager
New
A
AkuityDevOps, Cloud Native
Remote - North America - West, multiple time zonesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience / 2+ years of experience supporting customers.
- Required Skills
- KubernetesDevOpsAccount ManagementTechnical supportCustomer Success
Requirements
- 5+ years of professional experience.
- 2+ years of experience in Customer Success or equivalent work supporting customers.
- Strong technical background.
- Hands-on knowledge of Kubernetes.
- Familiarity with DevOps, GitOps, and Cloud Native industry trends.
- Ability to communicate and translate technical concepts for stakeholders ranging from junior engineers to C-level executives.
- Ability to work independently in an all-remote, asynchronous environment.
- Experience working with clients of all sizes.
- Willingness to travel if needed.
Responsibilities
- Manage a portfolio of strategic accounts with full responsibility for the customer lifecycle from onboarding and adoption to the renewal phase.
- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
- Lead strategic meetings and Executive Business Reviews to share tactical advice.
- Drive the implementation and customer onboarding, taking help from key internal stakeholders with a key focus on ‘time to value’ objectives.
- Work with clients to establish business and technical goals or other key performance indicators and aid the customer in achieving these goals.
- Manage the customer's renewal and expansion of the platform through up-sells, cross-sells, and add-ons in collaboration with sales and technical teams.
- Advocate customer needs and issues across product, marketing, and support functions.
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