Senior Customer Success Manager

New

Location: Remote (United States)Full-TimeSenior

Salary$160,000 - $200,000 (base plus bonus)

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Job Details

Bachelor’s degree
7+ years in account management, customer success, technical account management, or a similar customer-facing role
Strong written and verbal communication skills
Meticulous organizational skill
Solid understanding of cybersecurity or third-party risk management practices
Strong technical aptitude and ability to quickly grasp platform capabilities
Experience developing and expanding relationships with customer stakeholders, including executives
Experience leading strategic account planning, QBRs, upsell/cross-sell initiatives and renewals
Demonstrated ability to grow annual recurring revenue (ARR) through consultative account management

Drive the organization's strategy and tactical execution, aligning customer conversations to their cybersecurity and risk management objectives.
Act as a trusted advisor and subject matter expert in the SecurityScorecard platform and cybersecurity risk domains.
Drive retention and expansion within your account portfolio, including accurate forecasting and close collaboration with internal sales teams.
Identify opportunities to increase customer value through platform adoption, new use cases, and expanded engagement.
Collaborate with CS and Sales leadership to improve the customer journey and refine tools, templates, and best practices.
Share insights and solutions with peers to tackle new customer challenges and drive collective team success.
Represent the voice of the customer in product feedback and service delivery discussions.
Build and nurture relationships across the entire client organization, from daily users to C-suite, in 1:1 and group settings, facilitating executive-level connections to foster account growth.

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