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EverService

EverService is a company dedicated to transforming business growth through innovative technology and exceptional customer service, ensuring seamless and personalized interactions between businesses and their clients.

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🔥 Account Manager, iLawyer Marketing
Posted 2024-11-20

📍 United States

💸 65000 - 80000 USD per year

🔍 Legal marketing

  • Minimum 2+ years of hands-on Account Management experience, preferably in a small to mid-sized legal marketing agency.
  • Bachelor's degree (BA/BS) in Marketing, Business, Communications, or a related field.
  • Experience managing client relationships and delivering digital strategies.
  • Solid digital marketing expertise including hands-on experience in SEO, paid media, social media, email marketing, or content marketing.
  • Proficiency with Content Management Systems (CMS) like WordPress required.
  • Knowledge of website analytics, tracking tools, and performance optimization is a plus.
  • Ability to work in a collaborative environment with cross-functional teams.
  • Genuine passion for client success with a focus on providing exceptional service.

  • Serve as the primary point of contact for clients, facilitating clear and consistent communication between the client and iLawyer Marketing.
  • Establish strong working relationships with clients, ensuring their needs and expectations are understood and met.
  • Regularly analyze and review client performance data using Google Analytics to track and assess key metrics.
  • Prepare and present monthly analytics reports that provide actionable insights to clients, helping them understand their campaign results and areas for improvement.
  • Collaborate with both the marketing and sales teams to identify opportunities for improving client performance.
  • Build and maintain long-term client relationships to ensure satisfaction and account retention.
  • Proactively engage with clients to anticipate their needs and prevent potential issues.

Google AnalyticsContent managementGoCollaborationSEOAttention to detailTime Management

Posted 2024-11-20
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🔥 Digital Sales Marketing Consultant, Legal
Posted 2024-11-12

📍 United States

🔍 Legal

  • Bachelor's degree required.
  • 1+ years of experience in Customer Service or a client-facing role.
  • 2+ years of experience in a high-volume acquisition or consultative sales environment.
  • Proficiency in Google Docs and Google Sheets.
  • Experience with HubSpot CRM and managing sales pipelines.
  • J.D. is preferred; candidates with legal sector experience are strongly encouraged to apply.
  • Ability to travel to conferences regularly (10-15 times per year).
  • Understanding of digital marketing principles with a desire to expand knowledge.
  • Strong presentation skills.
  • Must be able to pursue and close new business and revenue streams.

  • Engage in sales prospecting through digital channels and attending conferences.
  • Build relationships with law firms and assist them in achieving their business goals through custom marketing plans.
  • Identify prospective clients' needs and suggest tailored solutions that emphasize our competitive advantages.
  • Follow up with prospects and maintain communication through regular outreach.
  • Organize and update a CRM system and manage a sales pipeline effectively.
  • Prepare for and actively participate in networking conferences.
  • Meet established sales quotas and departmental goals.
  • Assist with various sales-related tasks as required.
Posted 2024-11-12
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🔥 Director of Client Success, Legal Marketing
Posted 2024-11-08

📍 United States

💸 145000 - 165000 USD per year

🔍 Legal services and digital marketing

  • 8+ years in a client-facing role with a digital marketing agency or legal services environment.
  • Bachelor’s degree in Business, Marketing, Communications, or related field.
  • Experience managing escalations or complex client issues.
  • Exceptional problem-solving skills in high-pressure situations.
  • Strong written and verbal communication skills.
  • Familiarity with CRM, ticketing tools, and digital marketing platforms.
  • Basic understanding of legal services and terminology is a plus.
  • Strong attention to detail and proactive client needs identification.

  • Act as the primary point of contact for escalated client concerns and complaints.
  • Investigate and resolve issues efficiently, ensuring satisfactory outcomes.
  • Maintain professional and empathetic communication with clients during escalations.
  • Collaborate with teams to improve service and prevent future escalations.
  • Develop detailed records of issues, resolutions, and feedback.
  • Generate regular reports on escalation trends for management review.

LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsWritten communication

Posted 2024-11-08
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