Technical Customer Success Manager - Americas
New
P
PostHogDeveloper Tools
Americas, Americas time zonesFull-TimeMiddle
SalaryThis role comprises a base salary component, plus a bonus for hitting/exceeding customer retention targets. The salary in our compensation calculator is the OTE (80/20).
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Job Details
- Required Skills
- SQLGitProduct AnalyticsAccount ManagementTechnical supportDebuggingCustomer SuccessA/B testing
Requirements
- Technically capable with the ability to troubleshoot issues and advise on configuration best practices.
- Proficiency in working with code and ability to raise PRs to fix bugs when necessary.
- Deep understanding of how product teams work, including development, experimentation, and feature shipping workflows.
- Strong customer focus with a dedication to removing blockers independently.
- Experience managing multiple accounts at scale (approx. 40 customers).
- Ability to communicate complex technical concepts to non-technical users.
- Commercial acumen for managing account renewals and pricing questions.
- Prior experience in Pre-sales or Technical Account Management roles (preferred).
- Experience with developer tools, product analytics, session replay, feature flags, or data pipelines (preferred).
Responsibilities
- Build and maintain strong relationships with key stakeholders at 25-40 assigned customer accounts.
- Investigate and resolve technical customer issues, including debugging and configuration advice, minimizing the need for engineering escalation.
- Manage the end-to-end commercial lifecycle, including pricing inquiries and credit renewals.
- Monitor customer usage and revenue data to proactively manage health and mitigate churn risk.
- Own and communicate customer feedback to internal product teams to influence development.
- Provide high-quality, responsive support via Slack, tickets, and email.
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