Technical Program Manager - Customer Success Enablement
New
B
Blueprint TechnologiesTechnology solutions
Remote, Must be flexible to work across multiple global time zones including occasional meetings with teams in Japan, India, China, and Australia.Full-TimeMiddle
Salary80,000 - 83,990.4 USD per year
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Job Details
- Experience
- 3–5+ years
- Required Skills
- SharePointReportingStakeholder managementCustomer Success
Requirements
- 3–5+ years of experience in program coordination, customer success, operations, or stakeholder management roles.
- Strong understanding of customer success functions and account management principles.
- Proven ability to drive execution and follow-through across stakeholders without direct authority.
- Experience with proactive outreach, stakeholder engagement, and meeting facilitation.
- Excellent written and verbal communication skills, including the ability to handle challenging conversations.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Experience creating and maintaining reporting and tracking mechanisms.
- Familiarity with enterprise environments and cross-functional team structures.
- Proficiency with collaboration and productivity tools such as Microsoft Teams and SharePoint.
- Ability to work across multiple global time zones including occasional meetings with teams in Japan, India, China, and Australia.
Responsibilities
- Proactively engage Customer Success Account Managers (CSAMs) to communicate program objectives and required actions.
- Schedule and facilitate meetings with CSAMs and cross-functional technical stakeholders to ensure alignment.
- Build trust and credibility with stakeholders to drive program participation.
- Translate program requirements into clear, actionable steps for field teams.
- Track stakeholder commitments and conduct follow-ups to ensure adherence to program expectations.
- Navigate challenging conversations to address delays, gaps, or resistance.
- Develop and maintain reporting to track progress, participation, and program outcomes.
- Provide regular status updates to leadership and key stakeholders.
- Identify trends and opportunities for improvement based on engagement data.
- Collaborate across customer success, technical, and program functions to bridge gaps between strategy and execution.
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