- Manage a portfolio of strategic accounts with full responsibility across the customer lifecycle, from onboarding and adoption to renewal.
- Build relationships with customers and serve as the trusted advisor to drive continued value from Akuity’s products and services.
- Lead strategic meetings and Executive Business Reviews to share best practices and tactical recommendations.
- Drive implementation and onboarding with a focus on accelerating time to value.
- Develop, prepare, and nurture customers for advocacy and long-term partnership.
- Work with customers to define and achieve business and technical goals, KPIs, and success metrics.
- Partner with sales to drive renewals, expansions, and up-sell opportunities.
- Advocate customer needs across product, engineering, marketing, and support teams.
- Manage accounts across different stages of the customer lifecycle.
KubernetesDevOpsCustomer Success