- Manage a portfolio of strategic accounts with full responsibility for the customer lifecycle from onboarding and adoption to the renewal phase.
- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
- Lead strategic meetings and Executive Business Reviews to share tactical advice.
- Drive the implementation and customer onboarding, taking help from key internal stakeholders with a key focus on ‘time to value’ objectives.
- Work with clients to establish business and technical goals or other key performance indicators and aid the customer in achieving these goals.
- Manage the customer's renewal and expansion of the platform through up-sells, cross-sells, and add-ons in collaboration with sales and technical teams.
- Advocate customer needs and issues across product, marketing, and support functions.
KubernetesDevOpsAccount Management+2 more