Customer Success Manager, APAC
New
T
Triple WhaleEcommerce SaaS
Remote - AustraliaFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisAccount ManagementCustomer SuccessSaaS
Requirements
- Previous experience servicing customers in the ecommerce space is a must.
- Experience in a SaaS environment is highly preferred.
- Ability to thrive in a dynamic, fast-paced startup environment.
- Superb written and verbal communication skills.
- Tech-savvy with excellent computer skills.
- Service-oriented mindset with high energy and empathy.
- Detail-oriented with the ability to handle multiple responsibilities.
- Positive attitude and willingness to work as part of a team.
- Ability to work independently as a consultant.
Responsibilities
- Own relationships with Enterprise clients and lead their program strategy consultatively.
- Collaborate with Sales, Solutions Architects, and Support to provide client value and retain revenue.
- Implement tailored success plans based on understanding individual customer goals.
- Drive executive-level relationships and identify product expansion opportunities.
- Analyze customer usage to form accurate forecasts and manage renewal pipelines.
- Lead client meetings and presentations both in-person and via video conference.
- Translate customer feedback into specific product requirements.
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