- Design and own customer success processes with a focus on RCM operations for MSK practices.
- Serve as the primary point of contact for RCM-related questions, issues, and escalations.
- Manage and monitor third-party billing partner relationships, ensuring adherence to SLAs and performance benchmarks.
- Oversee front-end RCM operations including prior authorizations and insurance eligibility verification.
- Monitor back-end RCM operations such as AR work-down, denial management, appeals, and collections.
- Create and present monthly reports demonstrating impact on clinical and financial outcomes.
- Identify revenue leakage and reimbursement gaps, collaborating with customers to remediate issues.
Data AnalysisEHR