- Manage a defined book of business with operational freedom to drive success.
- Oversee the full customer lifecycle, including onboarding, cadence, expansion, and renewal.
- Negotiate and close customer contract renewals.
- Collaborate with Solutions Engineers and Data Consultants to deliver an excellent customer experience.
- Track product consumption metrics to identify optimization and expansion opportunities.
- Develop trusted advisor relationships based on deep knowledge of customer goals.
- Act as an escalation point to resolve issues and ensure positive customer outcomes.
RESTful APIsAccount ManagementCustomer Success