- Own the full renewals cycle: tracking upcoming renewals, leading renewal conversations, negotiating terms, and closing on time.
- Build the renewals process from scratch: renewal timelines, escalation paths, risk triggers, and the cadence for engaging customers ahead of their renewal date.
- Design and maintain renewal reporting and forecasting models and dashboards that show renewal rates, at-risk revenue, gross/net retention, and forecast accuracy.
- Develop an early-warning system to flag at-risk accounts and partner with CS to intervene before churn.
- Establish renewal data hygiene in the CRM so renewals are tracked accurately and reporting is trustworthy.
- Surface trends from renewal outcomes to inform pricing, packaging, and product decisions.
- Partner cross-functionally with CS and Finance to align on retention targets and process.
Data AnalysisNegotiationAccount Management+2 more