Respond to enterprise customers across live chat, email, and direct channels, owning every conversation from first contact through resolution.
Maintain deep knowledge of internal and customer resources, including the KB, runbooks, and product documentation.
Become fluent in Triple Whale, ecommerce stacks, and attribution workflows, including complex surfaces like Compass and Sonar.
Investigate and resolve complex technical issues across pixel, integrations, reporting, and AI tools.
Partner with Moby AI to investigate, retrieve, draft, and resolve issues.
Coach enterprise customers and agencies on best practices and time-sensitive workflows.
Partner with Customer Success and Engineering to align on account goals and technical escalations.
Act as a senior escalation point for the broader support team on enterprise-grade complexity.
Spot patterns across tickets to surface feedback to Product and Engineering teams.
Contribute to internal documentation to improve team knowledge and Moby's context.
Data AnalysisJiraRESTful APIs+2 more
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About Triple Whale
Triple Whale is building the e-commerce operating system, helping brands understand what drives their business. Their platform consolidates data from various sources like Shopify, Facebook, and Google, providing clear insights into profits, blended ROAS, and customer lifetime value. You gain real-time visibility into your business performance, making informed decisions that save time and foster growth. More than 50,000 brands trust Triple Whale to turn complex data into actionable strategies, saving resources and uncovering opportunities that manual analysis would miss. They have tracked over $65 billion in annual revenue and support brands in 80+ countries.
How We Work
At Triple Whale, you'll find a culture built on innovation, creativity, and speed, fostering an environment where great ideas flourish. They move quickly, iterating and delivering value as their most competitive advantage. The team shares information openly and proactively, valuing candor and direct communication to learn, grow, and improve together. They are customer-obsessed, ensuring everything they do creates a positive impact for their users. Curiosity is also key; team members are encouraged to ask questions, extend beyond their comfort zones, and explore new, creative paths.
Engineering at Triple Whale
Triple Whale was founded with AI at its core, not as a feature, but as the foundation of its intelligence platform. They transform data complexity into profitable growth using an agent-powered platform for faster, more confident decisions. The platform provides tools for data discovery, documentation, and real-time monitoring of e-commerce sales metrics. Engineers solve the challenge of integrating fragmented data across marketing and sales into a single, unified system. The platform leverages AI agents that analyze information, generate insights, and even take actions across various platforms and channels. This includes powerful tools for customer acquisition, conversion, and retention.
Why Join Us
Contribute to a platform that processes over $65 billion in annual e-commerce revenue across 80+ countries.
Work with cutting-edge AI and automation to democratize advanced technologies for entrepreneurs.
Join a growth-stage company backed by significant funding from investors like Shopify, NFX, and Elephant.
Be part of a team that values speed, customer obsession, and continuous learning.
Shape the future of e-commerce by building tools that help businesses make smarter, faster decisions.
Benefits & Perks
Competitive salary, benefits, equity, and a 3% 401K match.
Family-focused parental and maternal leave.
Generous PTO (30 days) and sick leave (5 days) plus holidays off.
Generous medical employee level coverage for dental and vision.