- Oversee the day-to-day operations of the APAC Technical Account Management team, ensuring high-quality service delivery and client satisfaction
- Transition the team toward a proactive model by implementing systems that enable members to handle complex issues independently
- Build high levels of trust and psychological safety, creating an environment where team members feel supported and empowered
- Provide hands-on mentorship on problem-solving, client management, and technical platform capabilities
- Establish and refine scalable tools and workflows to manage team growth and workload distribution effectively
- Stay current on the Talon.One platform and API-first capabilities to jump in and support the team during critical situations
- Serve as the technical escalation point for critical customer issues in your region, working with your team and internal resources to ensure timely and effective resolution
- Contribute to programs for proactive technical guidance, best practice sharing, and strategic client engagement to ensure optimal platform use
OAuthRESTful APIsJSON+1 more