- Mitigate churn for self-serve subscription customers (Handling BoB for below $50K customers based out of EMEA)
- Support customer onboarding and account health checks
- Facilitate customer education and enablement
- Grow revenue throughout the customer lifecycle
- Increase CRR (consumption run rate) for PAYG (Pay as you go) Customers
- Engage with accounts at key moments in the customer journey
- Be the customer's voice within New Relic