- Drive the GTM technology roadmap including Salesforce, Clay, and Salesloft, piloting AI capabilities and transforming manual processes into automated workflows.
- Partner with cross-functional stakeholders to gather requirements, translate needs into user stories, technical specs, and UAT testing plans.
- Define key system-level performance metrics, build automated dashboards, and collaborate with Data & Analytics to maintain a trusted source of truth.
- Guide field adoption of new system features by creating documentation, leading enablement sessions, and executing change management strategies.
- Collaborate with Marketing, Sales Operations, and Customer Adoption to streamline business rules and build the customer lifecycle from land to expansion.