New Relic

๐Ÿ‘ฅ 1001-5000๐Ÿ’ฐ Private about 1 year ago๐Ÿซ‚ Last layoff about 1 month agoIT InfrastructureCloud ComputingSaaSAnalyticsMobileSoftwareApplication Performance Management๐Ÿ’ผ Private Company
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New Relic empowers digital businesses with full-stack visibility and actionable analytics. Our digital intelligence platform provides deep insights into application performance, infrastructure health, and user experience, helping companies optimize their operations and drive business results. We serve over 14,000 paid business accounts globally, making us a leader in the observability space. Our engineering teams leverage a robust tech stack, including AWS, Kubernetes, Kafka, and various ML/NLP libraries like PyTorch and TensorFlow, to deliver innovative solutions. We embrace agile methodologies and a culture of continuous improvement, fostering a collaborative and supportive environment for our diverse teams. New Relic offers flexible work models, including fully remote, hybrid, and office-based options, enabling our employees to find the best balance for their success. We are committed to building a diverse, welcoming, and inclusive environment where every Relic feels comfortable bringing their authentic selves to work. We value the unique experiences and perspectives of our employees, recognizing that diverse teams create the best products and company culture. Our commitment to innovation is reflected in our ongoing investments in AI and machine learning, pushing the boundaries of observability and driving significant impact for our customers. As a rapidly growing company with a strong funding history, we offer exciting career opportunities across various engineering disciplines, from software development and data engineering to machine learning and DevOps. Join New Relic and help us shape the future of digital intelligence.

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๐Ÿ‘ฅ 1001-5000๐Ÿ’ฐ $35,000,000 Series E about 12 years ago๐Ÿซ‚ Last layoff 11 months agoSaaSAnalyticsMarketingCopywritingSocial Media
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Jobs at this company:

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๐Ÿ” Software Development

  • Deep knowledge of one or more of the following languages: Java or Python.
  • Knowledge in programming or supporting customers in Ruby, Node.js, GoLang, or similar languages.
  • Front-end web development expertise with JavaScript.
  • Strong troubleshooting skills and a creative approach to problem-solving.
  • Experience collaborating across teams to solve problems.
  • Prior experience as a Technical Support Engineer in Enterprise or SaaS companies.

  • Collaborate across teams to assist in solving complex technical customer problems across the product suite.
  • Provide impeccable customer service and display genuine empathy towards customers.
  • Work closely with software engineering teams to resolve advanced customer issues.
  • Support customers with installation, configuration, and data exploration requests.
  • Advocate for customers to the Product Organization by providing feedback on feature requests and bugs.
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๐Ÿ” Software Development

  • 4+ years experience in a programming language (e.g. Python, Java, Go).
  • A passion for architecting well-documented, easy-to-maintain applications.
  • Experience maintaining always-on production applications, providing on-call support, and responding to help tickets following SRE methodology.
  • Strong understanding of testing principles and the ability to thoroughly review and test own code changes, ensuring high-quality deliverables.
  • Knowledge and experience in developer tools, operational tools, and/or application management tools, including monitoring tools, build tools, and continuous delivery (CI/CD) tools.
  • Experience developing cloud-native applications (AWS preferred).
  • Good written communication skills and fluency in English.

  • Build and maintain production-level demo environments and sandbox applications supporting sales and field engineering teams.
  • Track and test product releases to build demo apps used across all organizations in the company.
  • Create automation and tooling to make systems more scalable and easier to deploy.
  • Collaborate within a multidisciplinary team to assist customers and partners.
  • Work in an agile environment with a DevOps approach where teams build and maintain their own software.
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๐Ÿงญ Full-Time

๐Ÿ” Software

  • Proved experience in a Technical Support Engineering role.
  • Experience building, maintaining, and/or monitoring servers in an enterprise environment.
  • A good understanding of Linux-based web hosting and environments.
  • Knowledgeable about AWS and containerization technologies such as Docker and Kubernetes.
  • Demonstrated authoritative troubleshooting skills.

  • Collaborate across teams to assist in solving complex technical customer problems.
  • Support New Relic customers by resolving installation, configuration, and data exploration requests.
  • Work closely with software engineering teams to resolve advanced customer issues.
  • Be an advocate for customers providing feedback on feature requests and bugs.
  • Advance skills through additional training and exposure to product features.
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๐Ÿงญ Full-Time

๐Ÿ” Software / Observability tools

  • 4+ years of hands-on professional experience with distributed systems, concurrency, and scaling in a production environment.
  • Strong experience in writing software in Java or other object-oriented languages (C++, Python, etc.), with a willingness to adapt and learn new languages and frameworks.
  • Comfortable in a fast-paced environment focused on delivering production code regularly using Agile techniques.
  • Collaborative work style that includes colleagues in decision-making leading to shared code ownership.
  • Ability to work with a team to solve and design distributed solutions for complex problems.

  • Design, build, maintain, and scale back-end services and their support tools.
  • Participate in architectural definitions with a high degree of innovation and creativity.
  • Create automation and tooling to enhance scalability and ease of deployment.
  • Collaborate within a multidisciplinary team to support customers and partners.
  • Research new tools and services to address complex scenarios and propose new features.
  • Operate in an agile environment with a DevOps approach, including on-call responsibilities.
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๐Ÿ” Observability and software performance monitoring

  • Bachelorโ€™s degree in software development, engineering, or a related technical field.
  • Experience in software engineering with Java and/or Go.
  • Strong background in designing and maintaining large-scale software systems.
  • Ability to lead and mentor software engineers towards technical excellence.
  • Understanding of scalable distributed systems and microservices architecture.
  • Passion for exploring new technologies and finding innovative solutions.
  • Excellent collaboration skills and the ability to communicate technical concepts.

  • Drive the design, development, and enhancement of core features and functionalities of our observability platform.
  • Act as a subject matter expert, mentoring a team of software engineers.
  • Collaborate with cross-functional teams to implement robust systems.
  • Research and experiment with emerging technologies.
  • Translate business requirements into technical solutions, promoting best practices.
  • Identify and address performance bottlenecks.
  • Encourage continuous learning and improvement within the team.
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๐Ÿ” Observability

  • 5+ years of experience working within SAP environments.
  • Demonstrated experience in product management or a related role, focusing on enterprise software solutions.
  • Proven ability to build customer-centric products in SAP contexts.
  • Strong analytical skills to define metrics and make data-driven product decisions.
  • Excellent written and verbal communication skills for conveying complex concepts.
  • Success in cross-functional collaboration and stakeholder management.

  • Define and own the strategic vision and roadmap for New Relicโ€™s SAP Monitoring solution.
  • Conduct thorough market research and engage with customers to understand their needs and pain points.
  • Gather insights and feedback from clients to inform feature prioritization.
  • Collaborate with engineering, UX, and data teams to deliver high-quality features.
  • Work with Sales, Marketing, and Customer Success teams for product adoption strategies.
  • Monitor and analyze key product metrics to guide product decisions.
  • Represent New Relicโ€™s SAP Monitoring solution at events as a product expert.
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  • 3 to 7 years of relevant experience.
  • Proficiency in SQL and Python for data analysis.
  • Experience with data visualization tools such as Tableau or Looker.
  • Knowledge of basic data science methods including regression, classification, tree-based methods, and time series methods.
  • Strong technical knowledge of end-to-end analytics, including building pipelines and data modeling.
  • Minimum 2 years of experience in product analytics with strong product and business intuition.
  • Ability to influence stakeholders and gather requirements effectively.
  • Strong project management skills with the ability to execute and communicate insights.
  • Ability to distill complex findings into actionable insights.

  • Conduct in-depth data analysis to identify trends, patterns, and user behaviors to inform product development.
  • Utilize data science techniques and statistical methods to perform exploratory analyses and develop predictive models.
  • Develop and maintain KPIs and performance metrics to assess success of product initiatives.
  • Extract actionable insights from large datasets using various data analysis tools and methodologies.
  • Create and present data-driven reports to stakeholders, demonstrating impacts of product improvements.
  • Stay updated with best practices in data analysis and make informed recommendations.
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๐Ÿ” Observability, Software Development

  • 16+ years of professional software development experience.
  • Proven track record of senior technical leadership.
  • Knowledge of building and operating highly-available software and data pipelines at scale, including data structures and architectural patterns.
  • Strong interpersonal skills, ability to seek consensus, provide technical leadership, and lead by example.
  • Capacity to quickly understand new teams and services for decisive impact.

  • Engage, embed, and go deep with teams on high-impact projects.
  • Conduct run-ahead research and build prototypes for new features or optimize existing systems for performance or cost.
  • Coach and mentor collaborating teams, developing balanced and maintainable solutions.
  • Contribute to cross-team initiatives and promote standards and information sharing.
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๐Ÿ” Technology, specifically SaaS

  • Bachelorโ€™s degree in Accounting, Finance, or Economics.
  • 10+ years of finance experience in the technology sector, specifically SaaS.
  • 4-6 years of people management experience desired.
  • Advanced proficiency in Excel and PowerPoint or Google equivalents.
  • Experience with Anaplan/Forecasting tools, Salesforce, Tableau, Zuora, Basic SQL, or other data query skills.
  • Excellent verbal, analytical, written communication, and interpersonal skills.
  • Self-starter with exemplary organizational skills.
  • Demonstrated ability to execute against tight deadlines.
  • Experience working with cross-functional and virtual teams.

  • Lead and manage a newly formed Corporate team based in Bangalore.
  • Develop and implement structured approaches to manage day-to-day operations and high-priority projects.
  • Foster a high-performing team environment and drive continuous development through mentorship.
  • Proactively identify areas for business improvement and provide data-driven arguments.
  • Independently manage tasks in a fast-paced environment with high precision.
  • Prepare succinct executive overviews of complex topics.
  • Seek operational improvement opportunities across the organization.
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  • Proficiency in software engineering design practices.
  • Experience working with transformer models and text embeddings.
  • Proven track record of deploying and managing ML models in production environments.
  • Familiarity with common ML/NLP libraries such as PyTorch, Tensorflow, HuggingFace Transformers, and SpaCy.
  • 5+ years of developing production-grade applications in Python.
  • Proficiency in Kubernetes and containers.
  • Familiarity with concepts/libraries such as sklearn, kubeflow, argo, and seldon.
  • Expertise in Python, C++, Kotlin, or similar programming languages.
  • Experience designing, developing, and testing scalable distributed systems.
  • Familiarity with message broker systems (e.g., Kafka, RabbitMQ).
  • Knowledge of application instrumentation and monitoring practices.
  • Experience with ML workflow management tools like AirFlow, Sagemaker, etc.

  • Play a pivotal role across the machine learning lifecycle.
  • Contribute to conversational AI bots, RAG system, and traditional ML problem-solving.
  • Build production-ready inference pipelines.
  • Deploy and version models.
  • Implement continuous validation processes.
  • Fine-tune generative AI models.
  • Design agentic language chains.
  • Prototype recommender system experiments.
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