Bilingual Call Center Lead Scheduling Specialist
New
H
HIPDental & Orthodontic Marketing
Full-time W2 position for domestic candidates ONLY, 8 am- 5 pm (MST); Training may be conducted 8 am - 5 pm CST (first 30 days)Full-TimeMiddle
SalaryTotal OTE (On Target Earnings) $47,500-$55,000
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Job Details
- Languages
- Bilingual (English/Spanish)
- Required Skills
- Customer serviceLead GenerationCRM
Requirements
- Bilingual (English/Spanish).
- Proven experience in a high-volume outbound calling or sales role, preferably within healthcare.
- Excellent verbal and written communication skills.
- Proficient in using CRM systems, particularly HighLevel.
- Proficiency in communication tools such as email, text messaging, and phone systems.
- Strong organizational skills to manage multiple tasks and pipelines.
- Highly self-motivated and able to follow a structured daily workflow with minimal supervision.
- Meticulous attention to detail for record-keeping.
- Commitment to providing a world-class customer service experience.
Responsibilities
- Conduct a high volume of outbound calls to potential patients to generate interest and secure appointments.
- Follow up consistently with new and warm leads through calls, texts, and emails.
- Handle inbound calls from potential patients, providing information and addressing their needs.
- Manage and oversee multiple practice pipelines using HighLevel.
- Contact all new and warm leads daily to maximize conversion rates.
- Schedule high-quality leads onto the practice's calendars.
- Report all set appointments at the end of each day.
- Participate in daily team meetings to contribute performance insights.
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