Call Center Representative
New
A
Apex SkinDermatology
Remote position for Ohio residents only, Monday through Friday (8:00 am-4:30 pm)Full-TimeEntry
Salary17 - 19 USD per hour
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Job Details
- Experience
- One (1) year of experience in a medical office, healthcare scheduling, or call center environment preferred
- Required Skills
- Customer serviceMicrosoft Office
Requirements
- Strong customer service, communication, and interpersonal skills
- Basic computer proficiency including Microsoft Office, email platforms, and EMR systems
- Ability to multitask, prioritize responsibilities, and remain calm under pressure
- Strong organizational skills and attention to detail
- Must reside in the state of Ohio
- Ability to maintain a quiet, professional, and distraction-free remote work environment
- One (1) year of experience in a medical office, healthcare scheduling, or call center environment preferred
- Familiarity with insurance verification processes and EMR systems preferred
- Prior dermatology or specialty healthcare experience preferred
Responsibilities
- Answer inbound patient calls promptly, professionally, and courteously
- Schedule, reschedule, and confirm patient appointments in accordance with protocols
- Complete patient pre-registration and accurately collect demographic and insurance information
- Verify insurance eligibility using EMR systems and verification platforms such as Optum or Availity
- Maintain accurate patient records while adhering to HIPAA and privacy standards
- Process pre-authorizations and assist with payment collection as needed
- Provide temporary support for on-site call center operations when business needs require
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