- Answer inbound patient calls promptly, professionally, and courteously.
- Schedule, reschedule, and confirm patient appointments according to Apex Skin protocols.
- Complete patient pre-registration and collect demographic and insurance information accurately.
- Verify insurance eligibility using EMR systems and platforms such as Optum or Availity.
- Maintain accurate patient records in accordance with HIPAA and privacy standards.
- Process pre-authorizations and assist with payment collection as needed.
- Transmit correspondence and medical documentation securely and appropriately.
- Collaborate with clinical and administrative teams on patient care and scheduling needs.
- Attend required training sessions, team meetings, and operational updates.
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