- Answer inbound patient calls promptly, professionally, and courteously
- Schedule, reschedule, and confirm patient appointments in accordance with protocols
- Complete patient pre-registration and accurately collect demographic and insurance information
- Verify insurance eligibility using EMR systems and verification platforms such as Optum or Availity
- Maintain accurate patient records while adhering to HIPAA and privacy standards
- Process pre-authorizations and assist with payment collection as needed
- Provide temporary support for on-site call center operations when business needs require
Customer serviceMicrosoft Office