- Manage high-volume inbound calls throughout the day
- Triage patient needs using appropriate clinical judgment
- Communicate effectively with providers and office teams regarding patient care plans
- Provide patients with pathology results and follow-up instructions
- Schedule appointments, including surgeries and procedures, when additional support is needed
- Process prescription refill requests and send prescriptions as directed
- Verify insurance information and collect patient payments
- Submit and update prior authorizations
- Accurately document patient interactions and create tasks within ModMed EHR for office teams
- Handle calls from patients, providers, hospitals, and other healthcare entities, determining urgency and appropriate resolution