- Use computer and telephone equipment to contact prospects or transfer them to generate qualified leads.
- Greet prospects professionally, speaking clearly and listening effectively.
- Follow client scripts and established procedures, including verbatim scripts when required.
- Maintain acceptable quality assurance scores.
- Log qualified leads and sales accurately using required documentation and reporting procedures.
- Verify required information to qualify leads in accordance with client and company guidelines.
- Follow applicable federal, state, client, and company rules, regulations, and procedures.
- Read, type, speak, and navigate multiple web forms, screens, and browser tabs while performing job functions.
- Maintain attendance in accordance with policy and adapt to changes in scripts, campaign procedures, and policies.
Customer serviceQuality AssuranceComputer skills