Unifin, Inc

Unifin Inc. is a full-service Business Process Outsourcing (BPO) and Accounts Receivable Management (ARM) firm led by a strong team of industry veterans with more than 100 years of combined experience in a call center, back-office, and debt collection solutions. We offer flexible BPO and ARM services for a multitude of industries including Financial Services, Higher Education; Healthcare; Utilities, Telecom, and Government.With a solid team of expert managers, tenured trainers, and cutting-edge technology, Unifin is able to customize BPO and collection strategies to a client’s specific industry for superior customer service and maximum results. With call centers located in the United States, Philippines and Guatemala, our clients find Unifin employees knowledgeable in their respective industries and considerate when interacting with their customers.

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πŸ“ Guatemala

🧭 Full-Time

πŸ” BPO

  • At least 1 year of solid experience in International third-party collections or first-party collections.
  • Must be capable of using dialers.
  • Proven account management experience is required.
  • Familiarity with collection laws and regulations is necessary.
  • Excellent verbal and written communication skills and a good customer service orientation are mandatory.

  • As a Collection Specialist, you will contact clients to collect outstanding payments.
  • Your role requires patient and professional communication to encourage timely debt payments.
  • You will balance maintaining trustful relationships with clients while ensuring payment collection.

Communication SkillsCustomer serviceWritten communication

Posted 2024-11-22
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πŸ“ United States

🧭 Seasonal

πŸ” BPO

  • Have at least 1 year of BPO experience.
  • An innate drive to provide excellent customer service.
  • Finished high school education.
  • Strong interpersonal and comprehension skills.
  • Capable of handling escalated situations, remittances, and disputes.
  • Excellent communication and demonstrable probing and problem-solving skills.
  • Can fluently speak both English and Spanish.

  • Responsible for handling inbound calls from customer inquiries and complaints in a Financial / Bank Services environment.
  • Maintain a positive, empathetic, compassionate, and professional attitude toward customers at all times.
  • Resolve service problems like customer complaints and understand the cause of the problem.
  • Ensure customer queries are answered satisfactorily and in a timely manner.
  • Address customer concerns related to services and provide the best solutions via email, chat, or social channels.
  • Escalate customer complaints to the Operations Supervisor when needed and ensure efficient resolution.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer service

Posted 2024-11-07
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πŸ“ United States

🧭 Full-Time

πŸ” Debt collection solutions

  • At least 5 years of experience in third-party collections.
  • Proven experience in collecting on purchased debt.
  • Strong skills in skip tracing and negotiation.
  • Capability of effectively using technology.
  • Demonstrated account management experience.
  • Familiarity with applicable collection laws and regulations.
  • Excellent verbal and written communication skills.
  • Good customer service orientation.

  • Contact clients to collect outstanding payments, primarily focusing on purchased debt.
  • Communicate patiently and professionally with customers to encourage timely debt repayment.
  • Maintain trustful relationships with clients throughout the collection process.
  • Utilize strong skip tracing abilities to locate debtors and negotiate effective repayment solutions.

LeadershipCommunication SkillsAnalytical Skills

Posted 2024-10-23
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πŸ“ Philippines

🧭 Full-Time

πŸ” BPO (Business Process Outsourcing)

  • At least 9 months of BPO experience in International collections.
  • Capability of using dialers.
  • Proven account management experience.
  • Familiarity with collection laws and regulations.
  • Excellent verbal and written communication skills.
  • Good customer service orientation.

  • As a Collection Specialist, you are expected to contact clients and collect outstanding payments.
  • You will patiently and professionally communicate with customers to encourage them to pay their debts.
  • Your role involves striking a balance between maintaining trustful relationships and ensuring timely payments.

LeadershipCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelCustomer service

Posted 2024-10-23
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πŸ“ Philippines

🧭 Full-Time

πŸ” BPO

  • At least one (1) year of experience as Compliance administrator or three (3) years in Quality Assurance in debt collection.
  • Bachelor’s degree or equivalent.
  • People-oriented and results-driven.
  • Excellent active listening, negotiation, and presentation skills.
  • Ability to manage interpersonal relationships at all company levels.
  • In-depth knowledge of compliance and quality assurance in debt collection.
  • Strong verbal and written communication skills.
  • Proficient in MS Office.

  • Responsible for completing monthly Quality Assurance (QA) tasks focusing on compliance failures.
  • Track, report, and present findings from QA activities.
  • Prepare analysis and recommendations for process improvements.
  • Document QA activities and analyze customer grievances.
  • Gather quality data and report on QA results.
  • Detect coaching needs and implement corrective actions.

LeadershipProject ManagementBusiness AnalysisData AnalysisQAProject CoordinationCross-functional Team LeadershipOperations ManagementData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelNegotiationPresentation skillsWritten communication

Posted 2024-10-23
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πŸ“ Philippines

🧭 Full-Time

πŸ” BPO

  • At least 9 months of BPO - Collections experience in International accounts.
  • Must be capable of using dialers.
  • Must have proven account management experience.
  • Familiarity with collection laws and regulations is required.
  • Excellent verbal and written communication skills and customer service orientation must be possessed.

  • As a Collection Specialist, you are expected to contact clients and collect outstanding payments.
  • You will communicate patiently and professionally with customers to encourage payment of debts.
  • The role requires balancing trustful relationships with the necessity for timely payments.

LeadershipCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-23
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πŸ“ Guatemala

🧭 Full-Time

πŸ” BPO (Business Process Outsourcing)

  • At least 9 months of experience in International Third Party Collections.
  • Capable of using dialers.
  • Proven account management experience.
  • Familiar with collection laws and regulations.
  • Excellent verbal and written communication skills.
  • Good customer service orientation.

  • Contact clients to collect outstanding payments.
  • Communicate patiently and professionally to encourage debt payments.
  • Balance maintaining trustful relationships with ensuring timely payments.

LeadershipOperations ManagementCommunication SkillsWritten communication

Posted 2024-10-23
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