- Send move-in documentation, including leases, move-in statements, and welcome emails, as applications are approved.
- Call future residents to explain the move-in process and required documentation.
- Identify missing move-in documents and coordinate with residents to collect them; upload documents and enter notes in Onsite.
- Enter and verify data in Onesite for accurate reporting.
- Process notices to vacate and schedule pre-move-out inspections.
- Process late letters, renewal leases, renewal letters, and renewal reminders.
- Answer and document calls to the resident relations line.
- Review application documents using technology resources such as Ocrolus; identify missing or fraudulent documents and coordinate follow-up.
- Calculate applicant income, confirm application completeness, and communicate approval, conditional approval, or denial reasons.
- Troubleshoot data-entry problems, fraudulent documents, and site-team escalations.
Customer serviceNegotiationData entry